Customer Support Specialist with German

Are you looking for a meaningful job where you can be a real support for people in need? Can you communicate fluently in German and English? Do you have natural empathy and a desire to help? Our client is building a brand new team that is taking over assistance services for the German-speaking market. You will become the first point of contact for clients who need immediate help on the road, at home, or while traveling abroad. 

job description

• receiving calls from clients in emergency situations
• fast and accurate evaluation of the situation
• activating and coordinating assistance on-site
• communicating with towing services, technicians, and physicians
• monitoring and resolving cases to a successful conclusion
• active daily use of the German language
• logging data into internal systems in English

• German language proficiency at a minimum level of C1
• English language proficiency at a minimum level of B2
• calm and empathetic approach to clients
• attention to detail and conscientiousness
• previous work experience is not required at all

• part-time options available (from 20 hours/week)
• base salary of 30,200 CZK + language surcharge of 10,000 CZK
• quarterly bonuses averaging 13,500 CZK
• sign-on bonus of 30,000 CZK
• meal vouchers worth 150 CZK per day
• home-office allowance of 1,200 CZK per month
• option to work from home 2 days a week
• 25 days of vacation
• MultiSport card or Flexi Pass worth 500 CZK per month
• pension savings contribution of 1,000 CZK per month
• free life and travel insurance
• 24/7 telemedicine for the whole family
• full mentor support and a sophisticated onboarding program

Have some question about the position first? Feel free to contact us!

Or you can just apply to job offer, send us your cv, and we will contact you with more details.

To see all our open positions, go directly to www.randstad.cz